MindArch Health - Accessibility

Last Updated: October 18, 2025

Commitment to Accessibility

MindArch Health is committed to ensuring digital accessibility for all users, including people with disabilities and seniors. We believe that everyone should have equal access to information and functionality, and we strive to provide an inclusive user experience for all.

Standards Adherence

We are continually improving the user experience for everyone by adhering to the Web Content Accessibility Guidelines (WCAG) 2.2. These guidelines provide a comprehensive framework for making web content more accessible to people with a wide range of disabilities, including visual, auditory, cognitive, and motor impairments. Level A (Yes), Level AA (Yes), Level AAA (Yes / No)

Measures Taken

We have taken the following steps to enhance the accessibility of our app:

Design and Development: Our app is designed and developed with accessibility in mind, incorporating features such as:

• Keyboard Navigation Standard: Full keyboard navigation is supported throughout the app. Status: Achieved

• Screen Reader Compatibility Standard: The app is compatible with popular screen readers, allowing users to navigate and interact with the app using assistive technology. Status: Achieved. Screen readers will allow navigation and interaction in the app.

• Alternative Text for Images Standard: All images include alternative text descriptions, providing context for users who are unable to see them. Status: Achieved. All images are explained with text context before or after the image. 

• Clear and Concise Language: We use clear and concise language, avoiding jargon and complex terminology. Status: Achieved. Our info-icons break down terminology and our robust training library provides a deeper understanding of all activities in the application. We evaluate the understanding of our surveys on an ongoing basis.

• Sufficient Color Contrast Standard: We ensure sufficient color contrast between text and background to enhance readability for users with visual impairments. Status: Achieved.

• Resizable Text Standard: Users can adjust the text size to suit their individual needs. Achieved

• Consistent Navigation Standard: We maintain a consistent navigation structure throughout the app, making it easy for users to find their way around. Achieved.

• Testing Standard: We conduct regular accessibility testing to identify and address any potential barriers. This testing includes manual reviews and automated testing using accessibility tools. Achieved

Evaluation Methods Used

Our accessibility evaluation involved a comprehensive approach:

Expert Review: A person with expert knowledge of accessibility standards (like WCAG 2.1) reviewed key user flows, code structure, and content to identify issues that automated tools might miss.

Real-World Testing: Core user paths (e.g., survey completion, results viewing, sign-in) were tested using real-world screen readers, browser combinations, and operating systems.

Keyboard Navigation Testing: Thorough testing was conducted on the ability to navigate, activate, and operate all interactive elements (buttons, menus, links, form fields) using only keyboard keys.

Code Review: Direct review of HTML, CSS, and ARIA markup was performed to ensure elements are used correctly and follow a logical structure (e.g., correct heading levels, proper form labeling).

Key Accessibility Features of MAP 1.2.1 Survey

Non-text Content: Descriptive labels and instructions are provided for all form fields, buttons, and controls, making them understandable to all users, including those relying on screen readers.

Information and Relationships: We use a correct and logical semantic HTML structure, including proper heading levels and landmarks, to provide a clear content hierarchy for assistive technologies. Proper ARIA Semantics are also used to improve screen reader interpretation of dynamic content and custom UI components.

Meaningful Sequence: We ensure a clear and logical tab order for seamless keyboard navigation.

Sensory Characteristics: All form fields, buttons, and controls have descriptive labels and instructions, preventing reliance solely on sensory characteristics for understanding.

Keyboard Operability: All interactive elements are fully operable using a keyboard. The survey can be navigated using 1-5 keys and arrows, and robust focus management prevents keyboard traps.

Timing Adjustable: The product is a self-paced survey with no known required time limits that cannot be adjusted or extended.

Bypass Blocks: A correct and logical semantic HTML structure, including proper heading levels and landmarks, allows users of assistive technologies to easily bypass blocks of content.

Page Titled: The application is a web-based survey with appropriately set page titles.

Focus Order and Visible Focus: We ensure a clear and logical tab order for seamless keyboard navigation, which includes visible focus indicators and robust focus management.

Link Purpose (In Context): All form fields, buttons, and controls have descriptive labels and instructions.

Language of Page: The language of the page is set appropriately.

On Focus and On Input: Robust focus management ensures that keyboard focus is handled correctly, especially in modal dialogs and dynamic content areas, and that changes on input do not occur unexpectedly.

Error Identification and Labels/Instructions: All form fields, buttons, and controls have descriptive labels and instructions, and error messages provide suggestions for correction.

Parsing and Name, Role, Value: For WCAG 2.0 and Section 508 standards, parsing is always supported. We use proper ARIA Semantics and semantic HTML structure to improve screen reader interpretation of dynamic content and custom UI components.

Contrast (Minimum): Contrast is ensured for all text and images of text.

Resize Text: Text is resizable up to 200% without loss of content or functionality.

Images of Text: Images of text are not used in a manner that presents an issue for accessibility.

Multiple Ways to Find Content: The product's consistent navigation structure, clear content hierarchy, and logical focus order provide multiple ways to find content.

Headings and Labels: We use a correct and logical semantic HTML structure, including proper heading levels and landmarks. All form fields, buttons, and controls have descriptive labels and instructions.

Language of Parts: The language of the document or its parts is identified.

Consistent Navigation and Identification: Navigation is consistent throughout the survey process, and components with the same functionality are consistently identified.

Error Prevention (Legal, Financial, Data): Appropriate error prevention mechanisms are in place where necessary, and the institution retains full ownership and control of their data at all times.

Known Limitations

While we strive for full accessibility, as a new company, there may be some areas of the app that are not yet fully compliant with WCAG 2.2. We are actively working to address these limitations and improve the accessibility of our app over time.

Third-Party Content

Our app may contain links to third-party websites or content that is not under our control as inputted by our users. We are not responsible for the accessibility of this third-party content.

Feedback and Contact Information

We welcome your feedback on the accessibility of our app. If you encounter any accessibility barriers or have suggestions for improvement, please contact us at support@mindarchhealth.com. We will make every effort to address your concerns in a timely manner.

Ongoing Efforts

We are committed to ongoing efforts to improve the accessibility of our app. This includes:

• Regular Audits: We conduct regular accessibility audits to identify and address any potential barriers.

• Staff Training: We provide regular training to our staff on digital accessibility best practices.

• Staying Up-to-Date: We stay informed about the latest accessibility standards and technologies.

Legal and Compliance Considerations

In addition to our commitment to accessibility, we also prioritize the security and privacy of user data. Our app complies with all applicable data protection regulations, including GDPR, CCPA, and HIPAA where relevant. We have implemented robust security measures to protect user data, and we maintain a HIPAA Business Associate Agreement with our database provider, MongoDB Atlas.

Hosting for Performance, Compliance, and Security

Our app is hosted on a combination of Vercel and MongoDB Atlas. Vercel provides a secure and scalable environment for our frontend and API, while MongoDB Atlas offers a HIPAA-compliant database solution. This architecture ensures optimal performance, security, and compliance with relevant regulations.

This Accessibility Statement is subject to change as we continue to improve the accessibility of our app.

CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us using the information below:

Email: support@mindarchhealth.com

Phone: 631-213-1404

You may also reach out to us using the Live Chat feature in the App.

Copyright 2024 MindArch Health Inc.